• philpo@feddit.org
    link
    fedilink
    English
    arrow-up
    2
    ·
    27 days ago

    Mailbox.org They could go all the way and become “cool and cloud” but decided not to.

    Haix While their customer service is not what it used to be they are still more than decent to a point it hurts their sales.

    With my last one I am not 100% convinced: Mikrotik. While their stuff I great and cheap for what it does, I also had one really lacking support experience with them (they forgot to pack the rack ears for a switch and neither the vendor nor they could somehow get me ones. Another premium partner of them helped me for free and since then will always get my business). But in total they are still the good guys I think.

    • foggenbooty@lemmy.world
      link
      fedilink
      English
      arrow-up
      2
      ·
      29 days ago

      Yup, Valve is still in it for the money of course, but the customer really does come first. I’ve used their support a few times and they’ve always been stellar. I will always buy Valve products.

    • gramie@lemmy.ca
      link
      fedilink
      arrow-up
      4
      ·
      28 days ago

      When I go into a Costco, I take a minute to look at the board showing the pictures names of long-time employees. At my local one, they have about 15 people who have been working there for over 30 years.

      Met a woman who had been a Costco employee for 25 years. In addition to everything else, she got 6 weeks of paid holidays a year. How many other retail employers come anywhere close to that?

    • moakley@lemmy.world
      link
      fedilink
      English
      arrow-up
      1
      ·
      29 days ago

      I called their customer support, and a person answered. Like, right away. I was caught completely off guard. They resolved my issue in under a minute.

  • Hossenfeffer@feddit.uk
    link
    fedilink
    English
    arrow-up
    1
    ·
    29 days ago

    Saddleback Leather springs to mind. Their stuff is expensive but they have a 100 year warranty and their tag line is “They’ll fight over it when you’re dead”. I have a couple of their bags, belts, and wallets. I don’t expect to ever need to replace them.

    First thing I bought from them was a briefcase back in 2011. About three years after I bought it one of the steel D-Rings for the strap failed and they paid courier fees for me to return the briefcase from the UK, replaced the part, cleaned the bag up, and sent it back, no questions asked.

    Full disclosure: 1) they’re an American company which might put some off buying in the current climate and 2) the founder is a devout Christian which might put others off but none of their products have ever tried to make me a believer so I’m ok with it.

  • rc__buggy@sh.itjust.works
    link
    fedilink
    arrow-up
    1
    ·
    29 days ago

    Patagonia is solid. Osprey (packs) recently sold to a conglomerate but I have an old pack I can send in soon to test their “we will repair it no matter what” guarantee.

  • NeedyPlatter@lemmy.ca
    link
    fedilink
    English
    arrow-up
    0
    ·
    29 days ago

    Chapman’s ice cream! They have continuously been in the best interest of their employees and local communities. During COVID, they made sure that all their employees kept their jobs and even raised their wages. The company even went as far as to buy several deep freezers to store to COVID vaccines, because the town where their factory is located has a lot of elderly people and wanted to ensure their protection from the virus.

    They will always be one of the few brands that I am completely loyal to.

    • gramie@lemmy.ca
      link
      fedilink
      arrow-up
      1
      ·
      28 days ago

      They have also announced that if they have to reduce or stop production because of the current tariffs, they will continue to pay all of their employees.

      All of their ice cream is also made in nut free factories, so that people with nut allergies can safely eat it. I’m not sure, but that may be the only ice cream that makes such a guarantee.

  • Opinionhaver@feddit.uk
    link
    fedilink
    English
    arrow-up
    0
    ·
    edit-2
    29 days ago

    I’m not sure if this is any longer the case but I’ve heard that Leatherman, despite “only” having a 25 year gurantee will pretty much repair/replace any of their multitools you send them no matter how old.

    • joelectron@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      29 days ago

      When a friend broke the saw blade on my Leatherman (which was ~15 years old), I sent it back to them for repair. A short while later I received a brand new Leatherman with a letter saying they were so sorry, but they didn’t have parts for my old model anymore, so they sent me a brand new, better model. The letter also said they understood people had emotional connections to their tools, so if I decided I wanted the old broken tool back instead, they would hold onto it for me for a few months, and all I’d need to do was email them asking to swap.

      10/10 the best customer service I’ve ever received.

        • joelectron@lemmy.world
          link
          fedilink
          arrow-up
          1
          ·
          8 days ago

          The new model I got was definitely a better design and seems just as well made as the last one, but I have seen that many of the new designs have what I’m assuming are plastic pieces, which does suck.

  • hanabatake@lemmy.ml
    link
    fedilink
    arrow-up
    0
    ·
    29 days ago

    In France, we have this : https://cestquilepatron.com/

    The concept is that customers are asked questions to make a new product that satisfies them. For example, they want to sell apples. They will ask in what country they should buy them, how well the farmer should be paid, what size… and you see in real time how it affects the price. Then, the product will be sold in supermarkets at that price

    There is also mutual insurance https://en.m.wikipedia.org/wiki/Mutual_insurance

  • Sterile_Technique@lemmy.world
    link
    fedilink
    English
    arrow-up
    0
    ·
    29 days ago

    -> more than profit

    Literally none. Where they vary is in how maliciously they’ll engage with consumers for a quick buck, and within that spectrum some are definitely better than others, but every single one of them draws the line at profit.

  • givesomefucks@lemmy.world
    link
    fedilink
    English
    arrow-up
    0
    ·
    29 days ago

    Arizona Iced Tea

    Dudes a multi-billionaire and doesn’t understand how someone could want more.

    That’s why he puts the MSRP on the cans even tho he can’t control store prices. Most stores still sell it at 99c, because they’re still making profit on it.

    He could sell them for 2x and barely lose any sales, but why?

  • dominiquec@lemmy.world
    link
    fedilink
    English
    arrow-up
    0
    arrow-down
    1
    ·
    29 days ago

    LEGO comes to mind. Not cheap, but definitely knows how to keep a healthy and active relationship with their customers.

  • MemmingenFan923@feddit.orgOP
    link
    fedilink
    arrow-up
    0
    arrow-down
    1
    ·
    edit-2
    29 days ago

    I thought few minutes abou this question. And honestly were wasn’t a brand that i can recommend without any reservations.