I had an ISP try to bill me for an unreturned modem five years ago.
I kept the receipt because I expected them to be so incompetent. Good luck.
They ALWAYS try that shit. They never don’t. I keep receipts and photos.
Y’all have to use ISP provided modems?
I told my ISP explicitly not to provide one as I owned my own
I was out of town when they set it up, guess what was installed
It took a year of calls for the rental to be taken off my bill and they never took the hardware back. I have lots of everything they said (recorded calls and told them I was too since 2 party state)
I love having 1 fucking Option!
I had an ISP do the same when I moved out of an apartment in 2016. I still get calls from a collection agency. The number is blocked but if I check my “blocked calls” log it’s been nearly every weekday for 8 years.
Your credit must be completely fucked
Mine WAS hurting, then I filed fraud charges with the bureaus and copied the email that showed Comcast saying I didn’t owe them anything
Now it’s only experian that keeps getting them about every 6 months, after 4 reports they started vanishing off my report within a week automatically lol
Absolutely insane that companies can just say that you owe them money without ever actually contacting you, sell your “debt” to someone, and have that hurt your credit for 7 years
Love how it takes them 3-5 business days to return the money they stole from you.
We had to remove our credit card from our account because Amazon kept charging us for Prime and I would have to call them to get it cancelled and refunded (and wait 3-5 business days to get our money back).
We were very careful when checking out that we didn’t have anything checked saying “sign me up for Prime”, even had it happen on a day where we did not place an order (and therefore weren’t on the site) for at least a week on either side of us “signing up for Prime.” Once we took the card off the account it stopped happening, so it wasn’t anything we were activating.It’s annoying to have to re-enter our card information if we want to order something, but less annoying than having to call them every month to cancel Prime again. And anything that increases the barrier to using Amazon is probably a good thing anyway.
I’m sorry, but I do want to point out, that even if they post the refund immediately, between their bank, and your bank, is generally why the 3-5 business days is in there, because they know there will be some delay between all of the involved parties.
3-5 business days is the time it takes your bank to return your money to you, per your cardholder agreement.
Jeez, are they still using mail pigeons?
No. They are banking the interest.
I bought an electric start generator that stalled out after 20 minutes consistently, This unit can run all the essentials in my house whenever needed. I called and told the rep it runs great but all of a sudden it dies for no apparent reason.
He gave me full credit for it and told me to keep it or donate it.
I figured out the next day that is was my basement dehumidifier trying to turn on and the generator could not handle it.
It was fine the entire time. It runs on propane or gas and has a clone of a Yamaha engine and is made by WEN.
It probably depends on your account. If they don’t think you are trying to game their system and you are a deep pocket consumer, they probably won’t put up too much of a fight, they’d rather keep you hooked.
I think it has a lot to do with the cost to ship it back since it weighs almost 100 pounds.
You were lucky enough to find the chatbot. I had this happen when I could not find any way at all to reach someone about this problem. Ended up eating the charge f*** Amazon
In the app search bar I was able to get the chatbot just by typing the question “how do I chat with customer service?” For future reference.
Thanks but that was pretty much the last straw on Amazon in my life so I hope to never use this information. 😜
Even better!
Amazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
Once had an order arrive on-time, but the tracking information never got updated and kept telling me the package was “running late” and pushing back the expected delivery date, and then after like a week of that they just said “sorry, it’s been delayed indefinitely” and gave me a refund. For an order I’d already received. And I mean, I wasn’t gonna be the one to tell 'em they were wrong.
My buddy ordered a 3090 during the covid craze from best buy. He gets an email. Delivery has been cancelled. Item refunded. Gets another email right after. Package delivered. He looks, there’s his free 3090. Lucky SOB.
CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How’s My Driving responses from customers, and the HMD have to meet a certain level.
This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.
CS agent actions cost the company money? Who cares.
CS agents actions were good for the environment? Who cares.
Speed and High HMD is the only two things on a CS agents mind.
