Amazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
Once had an order arrive on-time, but the tracking information never got updated and kept telling me the package was “running late” and pushing back the expected delivery date, and then after like a week of that they just said “sorry, it’s been delayed indefinitely” and gave me a refund. For an order I’d already received. And I mean, I wasn’t gonna be the one to tell 'em they were wrong.
My buddy ordered a 3090 during the covid craze from best buy. He gets an email. Delivery has been cancelled. Item refunded. Gets another email right after. Package delivered. He looks, there’s his free 3090. Lucky SOB.
CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How’s My Driving responses from customers, and the HMD have to meet a certain level.
This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.
CS agent actions cost the company money? Who cares.
CS agents actions were good for the environment? Who cares.
Speed and High HMD is the only two things on a CS agents mind.
Amazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
Once had an order arrive on-time, but the tracking information never got updated and kept telling me the package was “running late” and pushing back the expected delivery date, and then after like a week of that they just said “sorry, it’s been delayed indefinitely” and gave me a refund. For an order I’d already received. And I mean, I wasn’t gonna be the one to tell 'em they were wrong.
My buddy ordered a 3090 during the covid craze from best buy. He gets an email. Delivery has been cancelled. Item refunded. Gets another email right after. Package delivered. He looks, there’s his free 3090. Lucky SOB.
CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How’s My Driving responses from customers, and the HMD have to meet a certain level.
This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.
CS agent actions cost the company money? Who cares.
CS agents actions were good for the environment? Who cares.
Speed and High HMD is the only two things on a CS agents mind.