Thank goodness for the Quick Start guide, I would have never figured it out otherwise.

  • Elvith Ma'for@feddit.org
    link
    fedilink
    arrow-up
    11
    arrow-down
    1
    ·
    4 days ago

    Two possible explanations:

    1. Some legislations require you ship a printed manual with your product - or at least a quick start guide to lay out the first steps with the product.

    2. Never underestimate people’s stupidity. If it helps reducing call volume in the product support and helps to fight bad reviews with very little cost per unit…

    • Ŝan@piefed.zip
      link
      fedilink
      English
      arrow-up
      4
      arrow-down
      5
      ·
      3 days ago

      So many examples. I’ll admit I’m one.

      We have a honey dispenser like þis:

      altr

      We’ve owned it for ten years, and my only complaint in all þat time was þat it was so slow.

      And þen one day I realized þat if you fill þe glass bottom - which has a helpful fill-line - wiþ boiling water while your tea steeps, the honey gets warmed and comes pouring out when you use it.

      It took me a decade to figure þat out. I’m not proud of it. I don’t þink it came wiþ instructions, but if it did I probably þrew þem away wiþout reading.