Went to get some laundry services and called the number. I was leery as I am in Toronto area and number was Nova Scotia.
A male sounding person answered and I started posing questions about laundry services they offered. This guy was the politest person I had heard in over a decade. Concise but vague. I thought it was VOIP delay as there was a 3-5 second pause for him to reply but realized that it was too consistent. It was a fucking AI attendant talking at me. I said stick your AI, I will not be using your services and hung up.
Grrrrr me want human.
Can you provide an example where “Most people … choose the non-human one because its significantly cheaper to the consumer of the product/service.”
This. The only example where I pick a robot over a human is self checkout… and that’s cuz it’s faster due to there only be 1 queue for several checkouts. Not because it saves me money.
Got to costco and I’ll readily take a cashier line because it’s generally faster than the self checkout unless you only have a few items.
You choose to go to a store that has outsourced human labor to machines. Even if you only occasionally use the self-checkout yourself, many other shoppers use the self-checkout. The prices you’re paying for your purchases are lower across the board because they don’t have to pay for as many cashiers.
Are there no stores (for the particular goods you’re buying in this example) that have zero self-checkout? If there are others that employee humans exclusively to check out, then your philosophy should have you shopping only at those and not at stores that have replaced humans with automation. I should warn you, those stores are probably more expensive to shop at.