As somebody who works in designing software systems, including for large companies, lets just say that the amount of human time that goes into a customer account closure is negligible because main business operations such as openning and closing customer accounts are the ones that get automated the soonest and the furthest.
The stuff that uses “lots” (in relative terms) of manpower is supporting customers with really unusual problems involving third parties and even then spending 2.5 h man/hours (assuming the administrative person get paid $10/per hour) is pretty uncommon.
You’ve been lied to, repeatadly, for at least 3 decades.
What I mean is that if a human has to interact with you, you have to pay for that time. That, at least, would be the justification.
As somebody who works in designing software systems, including for large companies, lets just say that the amount of human time that goes into a customer account closure is negligible because main business operations such as openning and closing customer accounts are the ones that get automated the soonest and the furthest.
The stuff that uses “lots” (in relative terms) of manpower is supporting customers with really unusual problems involving third parties and even then spending 2.5 h man/hours (assuming the administrative person get paid $10/per hour) is pretty uncommon.
You’ve been lied to, repeatadly, for at least 3 decades.