

It’s because they are blocking off their communities through paywalls or a means to feed them advertising. Everyone is an idiot for using discord for support. Imagine being a company and thinking answering the same stupid questions 100x a day instead of having a damn FAQ on a website is efficient and makes sense. Lost their damned minds. I’ll die on the hill that discord is stupid to use for anything but gaming and casual conversations and the people funneling their fan base or userbase to discord are assholes.
I research information, I don’t like to pop into spaces and ask questions while sitting around waiting for the good will of a random to answer (in my experience they don’t).
Discord makes it so I can’t research and am basically forced to ask, sit around, waste the time of myself and a million others, hope that whoever answers me isn’t an asshole or an idiot (I typically need help for more difficult things and the answer I usually get from people in these cases is typically a waste of my time and theirs).
I just don’t understand why use it for support. It’s a chat room.