“this is not an automated response” - honestly, I think this is one of the few situations where a company could be fully justified in forcing a customer to use ChatGPT for support, since that would free up the service reps to focus on helping the sane customers.
Definitely not a time to be using an automated response. Banks and credit unions have to comply with strict regulations so the most annoying customers need to be babied like this.
If you read the message, they are sticking closely to the specific rules they have to follow. This is the proper way to deal with anyone demanding things like this: assume that all communications with customers will be used as evidence in court.
“this is not an automated response” - honestly, I think this is one of the few situations where a company could be fully justified in forcing a customer to use ChatGPT for support, since that would free up the service reps to focus on helping the sane customers.
Definitely not a time to be using an automated response. Banks and credit unions have to comply with strict regulations so the most annoying customers need to be babied like this.
If you read the message, they are sticking closely to the specific rules they have to follow. This is the proper way to deal with anyone demanding things like this: assume that all communications with customers will be used as evidence in court.